Polk County

Are you having problems with your computer hardware, software, phones etc.? Contact the Information Technology Service Desk to report your issues or requests.

How to Report Issues / Request Service

You can contact the I.T. Service Desk by phone, e-mail, fax, or online.

Reporting an Issue / Requesting Service by Phone / E-mail / Fax / Customer Service Portal

• Phone: 863-534-7575
• E-mail:  ithelpdesk@polk-county.net 
• Fax: 863-534-7599
• Online Service Portal: http://numara.polk-county.net 
  •  Online Service Portal Account Setup Instructions 

Please try to provide the following information when contacting the I.T. Service Desk.

1. Provide your name or the name of person the request is for.
2. Provide a telephone number where you can be reached.
3. Provide your e-mail address.
4. Provide your general location (what building you're located in?).
5. Please describe in detail the problem/request/reason for calling.
6. Provide what type of hardware you are using (if applicable).
   1. Laptop
   2. Desktop

Custom Online Survey Request

If you would like I.T. to create a custom online survey for you please complete this form.

Have Questions?

For all other questions please contact Information Technology - Service Desk by email, phone (863-534-7575); or fax (863-534-7599). The office hours are Monday-Friday between 8:00 A.M. to 5:00 P.M. (excluding holidays).