Polk County

Aetna Navigator

Image of Aetna LogoAetna Navigator Member Website, featuring:

  • Simple Steps of a Healthier Life (Personal Health Assessment)

  • Personal Health Record

  • Aetna SmartSource

Click here to Access the Aetna website and Aetna Navigator nowOffsite Website or Webpages Icon For step-by-step instructions on how to complete the online registration, download the Download PDF Aetna Navigator Registration Instructions PDF document.

What is Aetna Navigator?

Aetna Navigator is a secure personalized website designed to help you manage your health care -- when it's convenient, 24/7

  • Access essential tools such as Simple Steps to a Healthier Life and Aetna SmartSource
  • Use your personalized DocFind directory to find providers that participate in your plan
  • View and download claims for you and your family
  • Print wallet-size temporary member ID cards and order replacement cards
  • Print a handy summary of your doctor visits, medical tests, prescriptions and other activities (Personal Health Record)
  • Find Flexible Spending Account (FSA) balances and payment details
  • Send secure emails to Aetna Member Services

Aetna SmartSource

Searching for health information doesn't have to be a scavenger hunt.  With just one search, Aetna SmartSource gives you just what you need to make important decisions about your health. Best of all, your results are specific to you based on your Aetna profile - where you live, your selected health plan and other information.  Simply enter a condition or symptom and Aetna SmartSource does the work for you, scanning Aetna's vast resources to provide:

  • Easy-to-understand health information
  • Doctors in the local area that specialize in treating the specified condition and who participate in your health plan
  • Commonly prescribed medications and treatment options associated with the specified condition
  • Estimated health care costs
  • Aetna programs and discounts that can help members manage their health needs
  • Easy to understand health articles and tips

In order to take advantage of the Aetna SmartSource tool you must register and log on to Aetna Navigator Offsite Website or Webpages Icon. For detailed information on Aetna SmartSource and how it works watch the Watch Video Aetna SmartSource Demonstration Video now!

Have Questions?

If you have questions, please contact Aetna Member Services at 1-800-942-7154 or Polk County Risk Management at  863-534-5275.

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Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

  • Polk County Board of County Commissioners
  • 330 West Church Street | Bartow, FL 33830
  • (863) 534-6000
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