The Online Payment Center service is a fast and easy way to view your consumption, access billing and payment history, and pay your bill.
Steps to Paying Your Bill Online
Request Your PIN Number
Send an e-mail to utilities@polk-county.net. You will need to provide your account number, the name on the account and the service address in order to obtain your PIN number.
If You Already Have a PIN Number
You can access your information now from the Online Payment Center.
-
A Few Things to be Aware of
- Payments made after 4:00 P.M. EST (Eastern Standard Time / Daylight Savings Time) will be posted to your account the following business day.
- To better serve you, it is necessary we make our online service unavailable between the hours of 6:00 P.M. (EST/DST) - 8:00 P.M. (EST/DST) and 1:45 A.M. (EST/DST) - 3:30 A.M. (EST/DST).
- We accept Visa, MasterCard, or American Express credit/debit as payment options.
- If your payment is delinquent or your services have been disconnected, please call 863-298-4100 or toll free 1-800-301-6039 to speak with a Customer Service Representative.
Other Bill Payment Services & Options
Pay by Phone:
To pay your utility bill by phone call 863-298-4100 or toll free at 1-800-301-6039.
Pay by Bank Draft:
To pay your utility bill by bank draft, please e-mail us today at utilities@polk-county.net to request an application.
Sign Up for e-Notifications:
To request e-mail notifications about your bill please call 863-298-4100 or toll free at 1-800-301-6039, or email us utilities@polk-county.net.
Have Questions?
For all other questions please contact Polk county Utilities by e-mail, phone 863-298-4100 or toll free at 1-800-301-6039; or fax 863-298-4111. The office hours are Monday-Friday between 8:00 A.M. to 4:30 P.M. For after hours emergencies call (863) 298-4100 and follow the prompts.