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County Closures and Service Changes

Polk County Public School Information

Polk County Closures

Polk County reopened Vacation Rental Homes. Details can be found on the Visit Central Florida website.

The Adult Day Healthcare Centers in Haines City and Lakeland remain closed until further notice. The Community Centers, Polk IFAS Extension meeting rooms and Stuart Center also remain closed to regular community activities with the exception of their computer labs. The computer labs are open for limited use within social distancing guidelines.

While face masks are not required to be worn by customers or county employees, we encourage this practice for those who desire to wear them. Disposable face masks will be provided to customers who request them, as they are available. Hand sanitizing equipment has been installed throughout the buildings and will be available on customer counters.

Please be aware that, in the near term, some service centers and walk in offices may have limited services. You may see an increase in service time. You are encouraged to conduct county business online through our website at

The Building Division will continue to offer drop off and pick up services in the Administration Building lobby. The division’s office will reopen by appointment only to practice social distancing for the protection of our customers and employees. Limited appointment times are for completing the permit application but not processing the permit. There is no same day permitting available at this time. You may call the Building Division to schedule an appointment at (863) 534-6080. Customers are encouraged to continue to apply for building permits online.

Polk County Parks & Natural Resources Division also has cancelled 2020 summer camps and recreation programming. These programs include Camp R.O.C.K., Summer Frenzy Programs, A to Z Nature Camp and Discovery Center Summer Recreation Outdoor Education.

Local State Board Closures

Southwest Florida Water Management District

The offices of the Southwest Florida Water Management District offices are closed to the public. During this time, staff will continue to conduct business and provide service from alternative work location and as that customers conduct business with staff remotely.

Toho Water Authority

The Toho Water Authority has temporarily closed its administration building at 951 Martin Luther King Blvd. in Kissimmee to the public.

The Water Authority is taking this step to minimize health risks to its customers, employees and the community. Customers are asked to use electronic options for conducting business. All services and assistance can be easily taken care of online or over the phone.

What customers can do online:

  • Pay Your Bill
  • Request a Payment Extension
  • Ways to Pay
  • Start / Stop / Move Service
  • Check Current Rates and Fees

What customers can do over the phone: (407) 944-5000

  • Customer Service Assistance
  • Start / Stop / Move Service
  • Payments Using Automated Phone System
  • Billing Questions
  • Water Usage Analysis

Please visit our Coronavirus (COVID-19) page on for updates regarding our services during this period.

Governor Declared Closures and Executive Orders

For governor declared closures and executive orders, please visit the Florida Governor’s website.