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Social Service Resources

COVID-19 Resources
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Guía de Recursos contra COVID-19
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Local Social Service Resources

Polk County's social services network pulls together to help local residents during this difficult time. On this page, you will find a variety of different programs listed, as they become available.

Online Food Purchasing for SNAP Recipients

Florida’s Supplemental Nutrition Assistance Program (SNAP) recipients can now use EBT cards to make eligible food purchases online.

SNAP participants are automatically eligible to participate in this program and do not need to apply.

This partnership with federal, state, and local partners will ensure Floridians can access nutritious food while also practicing social distancing and self-quarantining to reduce the spread of COVID-19.

Both Walmart and Amazon online purchasing became available statewide April 21.

Walmart already accepts SNAP benefits at all its store locations. Customers will be able to use their EBT cards and opt for curbside pick-up.

Food assistance benefits remain limited to eligible grocery items only and cannot be used to pay for delivery services. For more information about online purchasing, please visit:

Peace River Center

Peace River Center’s Mobile Crisis Response Team (MCRT), a free 24-hour community resource available to anyone experiencing emotional distress due to COVID-19. The free 24-hour Crisis Line is (863) 519-3744 or (800) 627-5906.

United Way of Central Florida

Polk County Health and Human Services and Indigent Health Care want to help you connect with the services you may need both during and after the COVID-19 event. Calling 2-1-1 will connect you with services available from county and city governments as well as local nonprofit organizations.

Dial 2-1-1 for FREE community resource information and referrals for:

  • State and federal assistance
  • Mental health counseling
  • Substance abuse counseling
  • Senior services
  • Temporary shelter
  • Food
  • Clothing
  • Emergency financial assistance

Dial: 2-1-1 or (888) 370-7188
Text: Your zip code to 898-211
Chat: and click the link for online chat

This FREE service is provided by the United Way of Central Florida. Contacting 2-1-1 is confidential and available 24 hours a day, seven days a week.

Unemployment Benefits

Florida Department of Economic Opportunity - CONNECT website

Job Assistance

CareerSource Polk - (863) 508-1100, or CareerSource Polk website

COVID-19 Symptoms

Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed Coronavirus disease 2019 (COVID-19) cases.

The following symptoms may appear 2-14 days after exposure:

  • Fever
  • Cough
  • Shortness of Breath

For more information, please use the following resources:

For business related resources:

Managing Stress