Social Service Resources
Local Social Service Resources
Polk County's social services network pulls together to help local residents during this difficult time. On this page, you will find a variety of different programs listed, as they become available.
Rental Assistance - Homeless Coalition of Polk County
Starting April 13, rental assistance will be available for qualified residents, who have lost their jobs or had an impact to their income due to COVID-19, by contacting the Homeless Coalition of Polk County at (863) 687-8386.
Online Food Purchasing for SNAP Recipients
Starting on April 20, Florida’s Supplemental Nutrition Assistance Program (SNAP) recipients will be able to use EBT cards to make eligible food purchases online.
SNAP participants are automatically eligible to participate in this program and do not need to apply.
This partnership with federal, state, and local partners will ensure Floridians can access nutritious food while also practicing social distancing and self-quarantining to reduce the spread of COVID-19.
On April 21, both Walmart and Amazon online purchasing will be available statewide.
Walmart already accepts SNAP benefits at all its store locations. Customers will be able to use their EBT cards and opt for curbside pick-up.Food assistance benefits remain limited to eligible grocery items only and cannot be used to pay for delivery services. For more information about online purchasing, please visit: https://myflfamilies.com/covid19/access.shtml.
Peace River Center
Peace River Center’s Mobile Crisis Response Team (MCRT), a free 24-hour community resource available to anyone experiencing emotional distress due to COVID-19. The free 24-hour Crisis Line is (863) 519-3744 or (800) 627-5906.
United Way of Central Florida
Polk County Health and Human Services and Indigent Health Care want to help you connect with the services you may need both during and after the COVID-19 event. Calling 2-1-1 will connect you with services available from county and city governments as well as local nonprofit organizations.
Dial 2-1-1 for FREE community resource information and referrals for:
- State and federal assistance
- Mental health counseling
- Substance abuse counseling
- Senior services
- Temporary shelter
- Emergency financial assistance
Dial: 2-1-1 or (888) 370-7188
Text: Your zip code to 898-211
Chat: uwcf.org/211 and click the link for online chat
This FREE service is provided by the United Way of Central Florida. Contacting 2-1-1 is confidential and available 24 hours a day, seven days a week.
Florida Department of Economic Opportunity - CONNECT website
CareerSource Polk - (863) 508-1100, or CareerSource Polk website
Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed Coronavirus disease 2019 (COVID-19) cases.
The following symptoms may appear 2-14 days after exposure:
- Shortness of Breath
For more information, please use the following resources:
- Florida Department of Emergency Management
- Florida Department of Health
- Centers for Disease Control
- Older Adults and Medication
- Prepare Your Family
For business related resources:
Below are links to downloadable resources from the Substance Abuse and Mental Health Services Administration on supporting one's personal behavioral health and the mental health of children during an infectious disease outbreak.