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Social Services

Polk HealthCare Plan

The Polk County HealthCare Plan pays for health care services for Polk’s low and limited income residents who do not have insurance or who have inadequate insurance coverage. For more information on the program and eligibility requirements, call (863) 533-1111, or email

Medical services provided by the Polk HealthCare Plan are coordinated through a participating primary care doctor and may include:

  • Doctor visits and checkups
  • Specialty care
  • In-patient services
  • Urgent care
  • Emergency room care
  • Prescription medications
  • Medical tests

United Way of Central Florida

Polk County Health and Human Services and Indigent Health Care want to help you connect with the services you may need both during and after the COVID-19 event. Calling 2-1-1 will connect you with services available from county and city governments as well as local nonprofit organizations.

Dial 2-1-1 for FREE community resource information and referrals for:

  • State and federal assistance
  • Mental health counseling
  • Substance abuse counseling
  • Senior services
  • Temporary shelter
  • Food
  • Clothing
  • Emergency financial assistance

Dial: 2-1-1 or (888) 370-7188
Text: Your zip code to 898-211
Chat: and click the link for online chat

This FREE service is provided by the United Way of Central Florida. Contacting 2-1-1 is confidential and available 24 hours a day, seven days a week.