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Find a Shelter

Please do not proceed to any shelter until you have confirmed that it is open and operating.

Citizens Information Line

Citizens Information Line: (863) 401-2234
Toll Free: (866) 661-0228

Public Shelter Policies

  1. All shelters are not automatically activated for each possible emergency. Shelters are opened as they are needed. They are not preassigned by geographic area.
  2. For shelter information, monitor local radio and television or call the CIL at (863) 401-2234 or Toll Free: (866) 661-0228
  3. Prepare a 7-day survival kit ready to take with you. A shelter won't have the comforts of home so make sure to take what you'll want or need.
  4. NO PETS (except at designated pet-friendly sites), NO WEAPONS and NO ALCOHOLIC BEVERAGES are allowed in Public Shelters.
  5. For information about pet-friendly shelters, call the Emergency Management office at (863) 298-7000 Toll Free: (866) 661-0228 or visit
  6. For further information, please visit

2022 Potential Polk County Public Shelters

Below are potential public shelter locations that may become available during an emergency. Please do not proceed to any shelter until you have confirmed that it is open and operating.

In This Section

Related Links

Sources of Emergency Information

Evacuation Information

Citizens Information Line (CIL)
(863) 401-2234
Toll Free (866) 661-0228

Radio Primary Emergency Broadcast System Stations:
WONN 1230 AM and 107.1 FM
WPCV 97.5 FM

En Español:
WIPC (Lake Wales) 1280AM
WQXM (Bartow) 1460AM and 99.9FM
WTWB (Auburndale) 1570AM and 92.7FM

PGTV Spectrum 644, Comcast 5 and Frontier 20


The Weather Channel
Consult local cable television listings
National Weather Service (Ruskin)
(813) 645-2323 or

Para recibir notificaciones de emergencia en su teléfono o por correo electrónico, regístrese en Estos avisos informan a los residentes del condado acerca de las amenazas y preocupaciones de seguridad pública. (Pueden aplicarse tarifas de mensajería estándar).

Important Telephone Numbers

Police/Fire/Medical (Emergencies Only)

Polk County Emergency Management
(863) 298-7000

Polk County Animal Services
(863) 577-1762

Polk County Sheriff's Office
(863) 298-6200

Federal Emergency Management Agency (FEMA)
(800) 621-3362

American Red Cross
(863) 294-5941

The Salvation Army West Polk County
(863) 940-9696

The Salvation Army East Polk County
(863) 291-5107

United Way Information Referral Service
211 or (863) 370-7188