Polk County Utilities provides safe drinking water, wastewater collection and treatment systems to nearly 68,000 accounts in unincorporated communities throughout the county. In some service areas, this division also provides reclaimed water.
The Utilities Division is divided into sections that include the Community Investment Program, Customer Service and Finance, Operations, and Permitting and Compliance. Utility staff handles planning, budgeting, engineering, and regulatory issues for the community.
Some quick facts about Polk's utility program include:
- Produces and distributes 15.7 million gallons of drinkable water each day
- Collects and treats 7 million gallons of wastewater each day
- Produces and distributes 5.4 million gallons a day of reuse water for irrigation
- Responded to nearly 17,000 Sunshine One Call requests in 2019 to identify locations of utility lines
The Utilities Division also works closely with agencies such as the water management districts, Florida Department of Environmental Protection and other municipalities in Polk to provide for future demand through planning and water conservation measures.
Tamara Richardson, P.E.
Phone: (863) 298-4100
Toll Free: (800) 301-6039
1011 Jim Keene Blvd.
Winter Haven, FL 33880
Office Hours of Operation:
Monday through Friday:
8 a.m. to 4:30 p.m.
To report a water outage, leak, or sewer backup, call (863) 298-4100.