Utilities FAQs

Q: What are the business hours for the public?

A: The lobby at Polk County Utilities Winter Haven office is open for customers Monday-Friday 8 a.m. to 4:30 p.m. Customer service representatives may assist you by telephone (863) 298-4100, Monday-Friday 8 a.m. to 5 p.m. Utility payments must be received by 4 p.m. for same day posting. Utility payments can be made by 4 p.m. at all Amscot locations for same day posting. For after hour emergencies call (863) 298-4100 and follow the prompts.

Q: How do I open a residential account with the county?

A: Polk County Utilities offers water and/or sewer and in some areas reuse service to customers in the unincorporated areas of Polk County. Any residential customers wishing to establish service is required to place a deposit for each service before utilities can be granted. Deposit amounts are determined by previous history of the service address and may be up to 2.5 times an average billing for the service address. After the deposit amount is determined, residential deposits maybe made at 1011 Jim Keene Blvd, Winter Haven, FL 33880 or mailed to Polk County Utilities, PO Box 2019, Bartow, FL 33881 or faxed with credit card information to (863) 298-4111. In addition to the deposit, photo identification also is required to open an account. Polk County Utilities reserves the right to verify the requested initiation date by requiring a notarized copy of customers' lease and/or the customer's electric start date. In addition to the deposit, each new account will be required to pay a non-refundable processing fee. Additional fees are required for same day service and services left on by request. Contact customer service if you have questions regarding opening a residential account with the county.

Q: How do I open a commercial account with the county?

A: Commercial customers wishing to establish water and/or sewer service with Polk County Utilities are required to visit the office located at 1011 Jim Keene Blvd. Winter Haven, FL 33880. A commercial application for service must be completed and signed by the responsible party for the account. Deposit amounts are determined by previous history of the service address and/or up to 2.5 times an average billing for a same type business. After the deposit amount is determined, commercial customer deposits can only be accepted at the office located at 1011 Jim Keene Blvd. Winter Haven, FL 33880. Polk County Utilities reserves the right to verify the requested initiation date by requiring a notarized copy of the business customer's lease and/or the business customer's electric start date. In addition to the deposit, each commercial account will be required to pay a non-refundable processing fee. Additional fees are required for same day service and services left on by request. Contact customer service if you have questions regarding opening a commercial account with the County.

Q: What type of payment options do I have to pay my utility bill?

A: Polk County Utilities accepts payments made through automatic bank drafting, through the internet and through the IVR, interactive voice response, by dialing (863) 298-4100 and simply following the prompts. Utility payments must be received by 4 p.m. for same day posting. Utility payments can be mailed to Polk County Utilities' post office box and can be paid in person at any Amscot office. Amscot payments must be received by 4 p.m. for same day posting. Payment drop boxes are also available at 1011 Jim Keene Blvd., Winter Haven, FL 33880 and at the Polk County Administration Building parking lot at 330 W. Church St. in Bartow. Polk County Utilities accepts Visa, MasterCard and American Express in addition to cash or check as payment methods. Contact customer service if you have questions regarding additional payment method information.

Q: What is a connection fee?

A: A monetary charge that is assessed and designated for the replacement of water and wastewater infrastructure capacity. Fees are for residential and non-residential based on an ERC value, size of the water meter, water and wastewater deposits and a new account fee. Contact the Development Coordination Section if you have questions regarding connection fees.

Q: How do I terminate utility services with the County?

A: Polk County Utilities requires request for termination of service to be submitted in written form. This may be accomplished by faxing your written request to (863) 298-4111; by mailing your written request to P.O. Box 2019, Bartow, FL 33831; or by coming to Polk County Utilities' Winter Haven office and completing a 'Request for Termination of Service' form. You may also contact customer service at (863) 298-4100 to see if you are eligible to terminate by telephone. Polk County Utilities will read your water meter on the date you request your service to be terminated, generate your final charges and apply your deposit to your final account balance. Your final bill and/or refund will be mailed to the forwarding address that you indicate on your request for termination of service. Contact customer service if you have questions regarding the termination of utility services with the county.

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