Utilities Payment Options

 In an effort to provide excellence in customer service, it is necessary to perform preventative maintenance on our systems. All payment services will be unavailable from Friday, 9/22/2017 5:00 pm through Monday, 9/25/17 8:00 am.

Polk County Utilities offers its customers multiple ways to pay their bills in the most convenient way possible.

Online Payment - show / hide

Polk County Utilities' online payment center provides a fast and easy way to view billing information and allows you to make payments.

Access payment center

Payments made after 4:30 p.m. will be posted to your account the following business day.
Our online service is unavailable between 6 p.m. and 8 p.m., and 1:45 a.m. and 3:30 a.m.

Automatic Bank Draft - show / hide

To pay your bill by bank draft:

  • Complete and sign the automatic bank drafting application..
  • Return application with voided check, U.S. bank account only. (Allow 30 days for processing)
  • Return via fax, email or mailing address information listed on the automatic bank drafting application.
Amscot - show / hide
  • Several Amscot locations are open 24 hours a day, seven days a week, including holidays.
  • Amscot only accepts cash payments.
  • You will need to provide a copy of your utility bill.
  • Payments must be made by 4 p.m. for same day posting. There is a $1.50 service fee for each payment. Payments made after 4 p.m. will be processed and posted to your account the following business day.
Pay by Phone - show / hide
  • To pay your utility bill by phone call 863-298-4100 or toll free at 1-800-301-6039. Payments made after 4:30 p.m. will be posted to your account the following business day.
By Mail - show / hide

Polk County Utilities
P.O. Box 2019
Bartow, FL 33831-2019

In Person - show / hide

Polk County Utilities
1011 Jim Keene Blvd.  Map
Winter Haven, FL 33880
The lobby and drive-thru lanes are open Monday - Friday 8 a.m. to 4:30 p.m. Payments made after 4:30 p.m. will be posted to your account the following business day.

Remember:

  • To sign up for utility bill e-notifications, email utilities@polk-county.net. If you need further assistance, call 863-298-4100 or toll free at 1-800-301-6039.
  • We accept Visa, MasterCard, Discover, and American Express credit/debit as payment options.
  • If your payment is delinquent or your services have been disconnected, please call 863-298-4100 or toll free 1-800-301-6039 to speak with a customer service representative.
  • International customers can use their service address when making a payment in lieu of the credit card billing address.

For all other questions, please contact Polk County Utilities by email at utilities@polk-county.net, phone 863-298-4100 or toll free at 1-800-301-6039; or fax 863-298-4111. The office hours are Monday - Friday between 8 a.m. to 4:30 p.m. For after hours emergencies call 863-534-7351.

Polk County Seal

The Polk County Board of County Commissioners is an equal opportunity and affirmative action employer.

Polk County Board of County Commissioners